Our #1 Policy: 100% Customer Satisfaction

 
Returns and Exchanges:

ANNEKE’S NEEDLEWORKS understands how difficult it can be to be very excited about a new purchase made on-line, only to be disappointed by it when it arrives in the mail… because it is not “exactly” what you imagined it would be! Our main goal is for you, our customer, to be thrilled with your new canvas and fibers, every time you make a purchase from us!
Therefore, should you wish to return an item for any reason, we will gladly offer you a refund minus shipping charges, as long as you ship the merchandise back to us within 7 days of having received it. You can return most unused fibers up to three months after their purchase, for a store credit, as long as they are in perfect shape! (We do not accept returns on DMC Floss, Paternayan Persian Wool or Velour.)
As you can imagine, we go to great lengths to package and ship your merchandise properly, to ensure that you receive it in perfect condition. However, accidents do happen sometimes and there is always that small risk that the merchandise might get damaged on its way to you. Should your canvas and fibers arrive damaged in any way, we will gladly offer you an exchange or a full refund, whatever you prefer. In such a case we will of course also refund the shipping costs.
Please note that you must always return the merchandise with the invoice. In the case of merchandise damaged en route, you must also return the original packaging in order for us to process the return. Please send all exchanges and returns via insured mail to:

Anneke’s Needleworks
Lakeside Commons
7440 S.W. 50th Terrace, #107
Miami, FL 33155

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Special Orders and Back-Orders:

If you have placed an order for a canvas from our Distinguished Guests or our Shorebird Studios lines, or if you have custom-ordered a Lee Designs letter from the alphabet, please allow at least three weeks for delivery. Our vendors have promised that specially-ordered canvases will be delivered to us in two weeks, however, given that these are hand-painted canvases we have learned that it is always wise to allow for a little extra time….
Please note that specially-ordered canvases are billed at the point of sale. However, once we have received your order and once we have placed it with our vendor, we will get back to you immediately, with a more exact time frame for delivery. If the time frame is longer than what you had anticipated, and if you respond before the artist has begun to work on it, we will gladly offer you a full refund.
Once a specially-ordered canvas has been delivered to you, we do not accept returns. It was painted just for you.
If the canvas you purchased is not a specially-ordered canvas, but a canvas placed on back-order, please allow 2 to 4 weeks for delivery. If this time frame is too long for you, please contact us and we will be glad to offer you a full refund.
If you would prefer to talk to us personally about a special order or about a back-ordered canvas, please feel free to call us at 305.665.6222.

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Your Personal Information is Safe with Us:

Anneke’s Needleworks is committed to protecting your privacy and to offering you a safe place to shop. We will not give any of your personal information to anyone, we promise! We offer the most secure way for you to shop on-line by using a secure server. This system protects your information and allows you to shop safely.
In order for us to process your order we do require some information from you though. We ask you for your name, your mailing address, e-mail address, phone number, credit card number and expiration date. At Anneke’s Needleworks we do understand that some of you may not feel comfortable with placing an order on-line. If you prefer, you can give us a call at 305-665-6222 and we will be happy to assist you!

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Customer Service:

Please feel free to contact us:
By Phone at 305.665.6222
By Fax at 305.665.0956
By Email at info@annekesneedleworks.com

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